Return Policy
Return Policy – Novira Online
At Novira Online, customer satisfaction is our top priority. We ensure that every product is carefully checked before delivery. However, if you face any issue, we are here to help.
1. Eligibility for Return
You may request a return if:
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The product is damaged, defective, or broken at the time of delivery
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You receive a wrong product different from your order
📌 Note: A return request must be made within 24 hours of receiving the product.
2. Conditions for Return
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The product must be unused, unwashed, and in original condition
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Original packaging, tags, and invoice must be kept intact
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A clear unboxing video is required as proof
3. Non-Returnable Items
Returns are not applicable for:
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Products damaged due to misuse or negligence
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Items without an unboxing video
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Personal care items, innerwear, perishables, or customized products (if applicable)
4. Return Process
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Contact our customer support via Facebook page or WhatsApp
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Share order details and unboxing video
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Our team will review and confirm eligibility
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Approved returns will be collected or instructions will be provided
5. Refund Policy
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Refunds are processed only after the returned product is received and inspected
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Refunds will be issued via bKash or bank transfer
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Processing time: 5–7 working days
📌 Cash on Delivery orders: Delivery charges are non-refundable
6. Exchange Policy
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Exchange is available for wrong or defective items only
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Subject to stock availability
7. Important Notes
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Delivery charges are non-refundable unless the mistake is from Novira Online
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Novira Online reserves the right to accept or reject any return request after review
Contact Us
For any return-related support, please contact us through our official Facebook page or WhatsApp (+8801346056227).
Novira Online — Quality You Trust.